‘Service Point’ is a suite of web applications that have been developed by IndeServe in New Zealand, to administer over the sourcing, supplying and management of all types of installation, maintenance, repair and support services.

SPOC

• Single Point Of Contact for prompt service
• Single Point Of Control for managing timely and efficient service

IndeServe developed these applications to handle the nationwide delivery of technical services to their 2,500 customers. The intensive usage of these applications has produced a robust and rich product-set, designed for New Zealand requirements and business conditions.

The applications have been packaged for sale and are available for other organisations to manage the delivery of their services internally to staff, externally to their customers, or both. Service Point offers any business, irrespective of size, a cost-effective solution for managing the timely and efficient completion of service.

The purposes to which Service Point can be applied are wide-ranging:

INWARDS-FACING

• A Help Point system for recording, managing and resolving staff requests for assistance
•  Managing scheduled maintenance and repairs on property and key business infrastructure and assets
• Asset management

OUTWARDS-FACING

• Customer service: installation, maintenance, repairs, moves/adds/changes, support, assistance
• Project management
• Ad hoc jobbing
• Facilities management
• Warranty service and management