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ITIL Methodology

If you have a diverse computing environment, you need a flexible partner with the right qualifications to maintain it.

We offer a single point of accountability using best practice methods and procedures for organisational change; risk, project and programme management and service delivery.

We apply these to hardware and software support in a multi-vendor environment. The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. Services available from a proven service provider like IndeServe.

IndeServe service delivery mirrors many of the ITIL methodologies to provide the foundation for quality IT Service Management.

It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

We apply our best practice to:
  • Change management
  • Configuration management
  • Service and Help Desk management
  • Problem management
  • Software release and roll-out
IndeServe provides the link between these disciplines to help you stay up and running and competitive. To apply IndeServe best practice methodologies today - choose IndeServe.


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