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To proceed to order
services, click on
the button below and
follow the prompts.
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Service/Help Desk Solutions |
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Low cost
SERVICE
MANAGEMENT SOFTWARE |
| ServicePoint is a suite of web applications developed by
IndeServe, to administer the sourcing, supplying and management of all types of
installation, maintenance, repair and support services. |
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There are two ways you can use ServicePoint from
IndeServe: |
- As an ASP solution – ie, you operate all aspects of the system, hosted by
IndeServe, and charged on a “Pay Per Use” basis
- Outsourced to IndeServe to provide a total managed service with full access
to the hosted information
Either way you only need access to the Internet. IndeServe will take care of the
rest!
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| Being web-based, you’ll have access to all application privileges afforded
by ServicePoint over the range ‘request to completion’, including: |
- Logging requests: Faults, Assists, Change and Work Requests, Scheduled
Maintenance
- Scheduling and Dispatch of Resolvers (internal or external, staff or
contractors)
- Monitoring progress of jobs
- Service Level and Escalation Management
- Contractor and Supplier Management
- Asset / Stock management
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Comprehensive Account Management |
| For optimal success you want a single point of contact with your outsourcing
partner. We assign an experienced account manager to work closely with you on
all service delivery questions and concerns. Our seasoned service delivery team
of professionals employ the best processes, methodologies and procedures
developed over two decades of service management experience. The IndeServe
account manager is responsible for, and fully empowered to deliver, the services
to meet your project requirements. |
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