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To proceed to order
services, click on
the button below and
follow the prompts.
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Service Plans |
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| In business there is, often at critical times, equipment you
depend on to do your job that breaks or doesn't work quite the way it should. You
wonder whom to call; do you ignore it or do something about it? The problem
doesn't stop there, in the case of a failed computer. |
Opting for our innovative web-based ServicePoint could make the
difference for your
business that it does for ours! |
- Is it the cabling, computer or the server?
- Is the computer under warranty or out of warranty?
- Do you call
the computer salesperson or the computer manufacturer?
- Is there a
Service Level Agreement in-place?
- Is it on-site service or return-to-base?
- Who packs the computer and sends it off for repair?
There are other simple procedural activities that regularly are overlooked. In
every large organisation, almost every day, someone is hired and someone leaves.
Who is responsible for setting up the new employee, provisioning telecom
services, desks and other office equipment and when someone leaves, the opposite?
We have seen telco line charges still being paid years after the telephone was
taken away, because no one was responsible for informing the telco about the
disconnection. These are common events that require a "bundle of activities"
authorised and delivered by experienced, cross-skilled, local service delivery
teams - exactly the expertise IndeServe has demonstrated to over 2500 business
customers.
A Service Plan solves these problems; the everyday break fix and "series of
actions" service problems by passing these responsibilities to IndeServe - the
single point of contact for all types of services. |
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Service Plans
In order to meet customer requirement for problem resolutions in the
Information Technology and Networking environment, Service Providers
need to evolve from specialist in a single area to generalists in
several areas. |
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