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To proceed to order
services, click on
the button below and
follow the prompts.
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Managed Services Plans |
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These plans are designed for the customer that
likes easy-to-manage yet comprehensive service packages. We offer a choice of
packages from basic user pays, to where the customer retains control to a fully
managed service, to where the customer passes the responsibility to IndeServe.
These plans offer a fixed price for prescribed services over the period of the
contract and detail the conditions for the ordering, performing and finalising
of individual service jobs. There are 3 Managed Services Plans: Standard
Services Plan, Integrated Services Plan and a Facilities Management Plan.
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Standard Services Plan |
| This plan offers the customer fixed hourly rates, call-out fees and after
hours for on-site 24 hour, 7 days a week service and details the conditions for
the ordering, tracking and reporting of routine and urgent service jobs. It
provides for general electrical service work, moves, adds and changes of PABXs
and LANs, equipment repairs and security system faults. Use of the Internet for
job booking and tracking (available only if volumes justify an extranet web
site) is a key differentiator between the Standard Service Plan and the Service
Plans offered by other service providers. |
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Integrated Services Plan |
| This Integrated Services Plan adds value to the Standard Service option by
including: advice on service strategies, recommendations on system upgrades to
minimise servicing, improving workflows and service log analysis and reports. It
is unique by including a dedicated extranet web site for the customer to book
jobs, track progress and post and maintain as-builts and network drawings.
Services provided are more comprehensive than in the Standard Service Plan,
including: electrical, telecommunications, computer LAN, WAN and UPS services,
patch panel maintenance, power quality checks and light replacements in the one
Integrated Services Plan. The customer retains the final decision-making
authority. |
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Facilities Management Plan |
| Our Facilities Management Plan is a total services package that is
web-centric. Everything is included and all communications are available on your
dedicated web site. Outsourced facility and asset servicing allows IndeServe to
provide specialist attention to non-core tasks, and allow you to put all of your
time into your core business. Outsourcing offers a long term business partner
and can be equated to strategic alliance or partnership in corporate and
Government circles. With this plan IndeServe is delegated the overall
responsibility to 'keep things working'. |
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