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To proceed to order
services, click on
the button below and
follow the prompts.
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Product Servicing Plans |
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| These plans guarantee that a serviceperson will be available
within a set time and over a defined period. It meets the requirements of
Companies concerned with system up-time and reliability and Companies prepared
to pay a premium for the service to achieve it. |
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Service Level Agreement |
| Service Level Agreements require our technicians to be trained on the
product and the company to be certified as an 'authorised service agent'. These
plans spell-out exactly how the service will be carried out, the escalation
procedures when things go wrong and documentation required. This plan covers computers, servers, network products, printers, PABXs, security systems and other
products or systems that require full-time operation and are critical to
performance. |
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Maintenance Plan |
| Maintenance plans are generally taken on equipment and systems that require
routine maintenance and servicing to operate efficiently when in use. Power
systems, ie, UPS's and generators are usually sold with a maintenance plan. For
example, data storage systems with fans that need to be checked and cleaned
regularly are ideal candidates for a maintenance plan. All products sold have a
period of warranty that is funded by the manufacturer, usually 12 months from
the date-of-purchase. This plan covers both the service performed during the
warranty period, in which case it is billed to the manufacturer, and
out-of-warranty where the service is billed directly to the end customer. Under
warranty the price is usually fixed per service and out-of-warranty is
charged at an hourly rate plus the price of parts. |
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