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To proceed to order
services, click on
the button below and
follow the prompts.
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Shared Risk Service Plan |
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| Shared risk plans appeal to customers that are prepared to pay
a premium for exceptional service and expect a discount if the service is
performed below expectations - measured against pre-agreed thresholds. These
Plans are applicable to services that are preformed routinely and in high volume
and typically are priced on unit rates or codes per service type delivered. |
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PERFORMANCE-BASED SERVICE PLAN |
| This plan spells out the services to be provided, the price per service and
a set of KPIs for measuring performance. If performance exceeds the KPI's upper
limit the customer receives a rebate. This plan uses 'benchmarking' to set the
original unit rate for a particular service, with both parties taking a risk
that they can skew the outcome in their favour. This is essentially a unit rate
type of plan, where the service is typically routine, performed in quantity and
reasonably straight forward. The customer wants a fixed price for each job and
expects the service provider to profit on the so-called 'swings and
roundabouts'. |
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